During normal times, please allow 3-5 business days for your order to ship out. Around the holidays and new releases, it can take up to 6-8 weeks for shipping out due to high volume of orders. Also double check the product pages as sometimes items are on Pre-order. If you purchase a pre-order item, your order will not ship until everything is ready.
Most of our unisex shirts are printed on 100% premium cotton Gildan tees. Our women's shirts are printed on 100% premium cotton Bella fitted shirts. White shirts however are printed on 100% Polyester.
To know how much we need to print/order, we put most items on "Pre-Order". Pre-Order means ordering something before it is available. You will be charged when the order is placed. And when the Pre-Order ends we will print all the items on pre-order. Orders that have Pre-order items and non Pre-order items will only ship when all items are ready.
Limited Run/Limited Edition items are usually marked as Pre-Order and won't be printed until the Pre-Order end date. You will receive an email saying it's "Out of Stock or on Pre-Order." Don't panic! Our system is just putting your order on hold. As long as you Pre-Ordered before the end date you will receive your items. The reason we put items on Pre-Order is so we don't over/underprint single run items.
To change the address of an order already placed, all you have to do is email us your order number and the new address.
Updating your address on your profile WILL NOT update current orders.
To prevent damage of more fragile items, we have to split orders up to insure they arrive safely. Drinkware and posters primarily are split off orders. Also if your order doesn't all fit in our largest shipping box we will have to split it to accommodate our shipping carrier's requirements.
Also be aware, if you use a freight forwarder, this can cause issues. Please contact info@sharkrobot.com before placing an order if you have any questions.
Yes! And no! We screen print a majority of our shirts to ensure the highest quality for your clothing needs. Others we print using a Heat press process involving sublimation.
That being the case, designs DO NOT SCALE with the shirt size. The mock ups on the size are based on large shirts. If you are worried about the size of the printed design feel free to email us and ask
Because the shirts are 100% cotton, this is entirely dependent on the care you take with your washing. If you machine wash and tumble dry on high heat, you can definitely expect some shrinkage. Low heat will cause the shirts to shrink by approximately half a size, and hang dry to let them stay roughly the same size.
Our unisex shirts run a little large. Our women's shirts are more fitted. For more information though, check out our sizing charts!
7-10X Unisex and Ladies-Fitted shirts are only be available during the Pre-Order period of a design. After that they will no longer be available for purchase.
All sales are final on those items. Due to limited quantities of inventory, duplicates are bound to happen for orders of multiple mystery packs/random mistakes.
No, we handle all our customer service questions through email. Please contact us at info@sharkrobot.com.
Yes, we do! Please refer to our exchange/refund policy. If you are unhappy with the items you ordered, you can send them back to us in unwashed and unworn condition and we can give you a refund for the item(s). If we make a mistake and send you the wrong shirt, let us know and we'll message you the next steps to take.
Items can only be exchanged or refunded within 30 days of the item being delivered. Items must be
If items meet the criteria, please email us at info@sharkrobot.com to get the return process started.
To protect larger orders from being left outside, we opt them to be signed by the customer. That way you can verify you have received your order.
If you are an international customer, we can not send you a return label so you will need to pay the shipping costs to send returns or exchanges back to us. We will not reimburse those fees back to you
Posters are shipped in tubes and therefore can only be added to the cart with other prints only. Mugs are individually shipped in boxes. If you need to purchase other items that are not posters or mugs, please place a separate order.
Coupons MUST be added before placing an order. We can not add the coupon after the order has been finalized.
We can change it if you let us know right away before it ships. We are not responsible if an order is lost or mis-delivered because of an incorrect/incomplete or old address. Please make sure your address is correct before you place your order.
Let us know! We'll send you your correct/undamaged product immediately as well and message you what to do with the item you got by mistake. You need to contact us within 30 days of the delivery date in order to receive a replacement or refund. After 30 days we can't be liable for the damaged/incorrect item.
Let us know immediately! You need to contact us within 30 days of the delivery in order to receive a replacement or a refund. After 30 days we can't be liable for the missing item.
It depends on where you live and what shipping option you are looking to get. You'll receive a detailed list of possible options for your order during the checkout process.
Priority Shipping is just for an order AFTER it has shipped out. It does not rush the processing of an order. Also, we can't guarantee specific delivery dates and we do not offer refunds for shipping fees if packages are delivered later than expected. Options labeled as "USPS Priority Mail 2 Day" or similar just refers to the exact name of a service provided by the carrier and not a delivery guarantee.
Processing times may vary for orders. If you are ordering a brand new design that's on pre-order, we won't ship the order until the pre-order ends. For our regular designs, please allow up to 8 weeks for it to ship.
Please note that choosing an Expedited shipping method will not reduce our processing time, that's just the name of the service provided by a carrier and not a delivery guarantee. Once the order is ready we will ship it under the method you originally chose during checkout.
Unfortunately multiple orders cannot be combined into one shipment.
Domestic orders usually arrive within 5-7 business days AFTER it has been shipped. Options labeled as "USPS Priority Mail 2 Day" or similar just refers to the exact name of a service provided by the carrier and not a delivery guarantee.
If you put in an active email address when you place your order, you will receive a tracking number by email when your package is shipped. Plus, if you purchase using your account, you will be able to view your order history right from your account dashboard! If you lose your tracking number, or can't figure out how to find it, just contact us!
We ship through USPS and DHL. Here's the links to their tracking pages if you need to find where your package is:
Due to weight limits set by our shipping company, you might need to split an order into two separate orders for large orders weighing over 4 pounds (lbs).
No, we do not. Please check with your local customs offices before placing an order as we will not reimburse you for any import fees. If you refuse to pay the custom fees or is not picked up in a timely manner, we can't issue a refund for your order as the package will not return to us and is destroyed by the carrier.
Due to legal reasons, we can not mark orders as "Gifts."
The shipping times vary from country to country. Please allow 6-8 weeks for shipping outside the US.
IF THE ABOVE TIME HAS PASSED, PLEASE CHECK YOU LOCAL CUSTOMS OFFICE. International orders (especially larger orders) tend to be held in their country's local customs office usually because they want to collect an additional import fee. This is a fee we cannot control or build into our shipping costs.
If you suspect your item was lost, we will do what we can to help! Please reach out to info@sharkrobot.com with your order details and we will do our best to figure it out. Please note we can’t be liable if your order was stolen or if you input the incorrect address.
If your tracking number hasn't been updated after 7 business days (M-F) please contact us. If the tracking shows it was delivered but you have not received it, contact your local post office directly to make sure they aren't holding it because of an address issue. If they don't have it, contact us right away. You need to contact us within 15 days of the supposed delivery in order to receive a replacement or a refund.
Since every country is different, please allow 7-14 additional business days for the tracking to update as issues like not properly scanned, customs, or other unforeseen issues might be causing delays. If after 14 days your order hasn't been delivered or tracking updated, please contact us. If you don't contact us within 60 days of the shipping date, we are no longer responsible for the package.
If we can't find it, we'll either try sending you a replacement or refund the cost of the items in your order.
Pins are for display only and not to be worn on backpacks or apparel. Pins are fragile. Please handle them with care. We can not be held responsible for any damage or loss.
There could be a number of reasons why an order gets canceled.
If you have a Forwarding on your address the package will be returned as there won't be enough postage to cover the extra shipping cost. USPS has also been discarding those packages. Please make sure you ship your package to your final destination as we can not be held liable for any lost or returned packages.
We will not contact you through text message for redelivery of a package. This is a common spam text that scammers will use to try to trick you. If you ever worry about your package please feel free to email us directly at info@sharkrobot.com.
We recommend exchanging at the booth right away since conventions only last the weekend. We can't guarantee we can exchange it as some designs are an exclusive convention design. Just be aware if we can, you will be required to pay shipping. Please email us at info@sharkrobot.com for more details.
Mugs are microwave and dishwasher safe. For maximum life of the imaged product, we recommend hand washing.
We suggest hand washing the item with mild detergent and laying it flat to dry or line drying it.
We suggest washing apparel items in like colors, inside out with cold water and mild detergent and either line dry or tumble dry without heat.
Each clear acrylic standee/keychain has a protective film on both sides that should be removed before use. The adhesive film can be removed by holding one corner of the film and pulling towards you. The protective film is intentionally difficult to remove and may require some force during removal.
Please do not put plushies in the washer/dryer. We would recommend using a cloth with mild detergent to scrub the surface of the plushie and letting it air dry.
Please do not put backpacks in the washer/dryer. We would recommend using a cloth with mild detergent to scrub the surface of the backpack and letting it air dry.
Machine wash it on a gentle cycle with cold or warm water, using a mild detergent, and tumble dry on the lowest heat setting.
